Here, you’ll find answers to commonly asked questions about MOLY’s products and services. From product information and benefits, to ordering and customer support we’ve got you covered. Whether you’re new to MOLY or a loyal customer, this page is designed to provide quick and comprehensive answers to your queries. Can’t find what you’re looking for? Our friendly customer support team is ready to assist you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Your products will be shipped to the shipping address you specified during your order. The average time for us to ship your order is 1-2 days.<\/p> We mainly work with ACS and Courier Center to ship your orders. The delivery times mentioned below are indicative and depend on the cooperating transport company. They may vary depending on the accessibility of the place of delivery and may also be affected by reasons of force majeure.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t For any problem regarding the shipment of your order, please contact info@moly.gr or by phone at +30 2422301941 (Monday-Friday 09:00 to 15:00).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Your products will be shipped to the shipping address you specified during your order. The average time for us to ship your order is 1-2 days. Delivery time may vary depending on the destination and shipping method you selected.<\/p> At Moly, the Mythic Antidote, we prioritize the quality and safety of our products, especially when it comes to food items. Due to the nature of our products, we have a strict returns policy in place, allowing returns only for faulty items<\/span>. We believe in providing our customers with the highest standards of quality and freshness, and we take every precaution to ensure that your order reaches you in perfect condition.<\/p> Here are the key details of our returns policy:<\/p> 1. Return Eligibility: Refunds are only possible for products that are found to be defective or damaged upon arrival.<\/p> 2. Return Window: You have a period of 14 working days, from the date of delivery, to request reimbursement, in the case of defective items. Please note that this return window is specific to the date of delivery.<\/p> 3. Return Costs: While we strive to offer hassle-free returns, return costs (such as shipping fees) will be the responsibility of the client. We recommend returning items via registered mail to ensure secure and traceable delivery.<\/p> 4. Product Condition: To be eligible for a refund, all items must be returned in their original, unopened condition. This is especially important for food products, as we cannot accept returns on items that have been opened or used, due to quality and safety considerations.<\/p> 5. Country of Return: Returns must be made from the same country to which the original order was delivered. This ensures compliance with local regulations and quality control.<\/p> 6. Reimbursement: Upon receiving the returned items and verifying their condition, we will process your reimbursement promptly. In most cases, this will occur within a maximum of one week from the date of receiving the return.<\/p> 7. Credit Card Refund: Please note that the processing time for refunds to your credit card may vary depending on your card issuer. Unfortunately, we do not have control over this process, but rest assured that we will initiate the refund as soon as possible.<\/p> For returns, please send the items to the following address:<\/p> Moly, the Mythic Antidote We appreciate your understanding of our returns policy, which is designed to ensure that you receive the highest quality products and maintain the utmost safety standards. If you have any questions or concerns regarding returns, please feel free to contact our customer service team for assistance.<\/p> Thank you for choosing Moly for your culinary needs. Your satisfaction is our top priority.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t The goods will be delivered to the address provided by the purchaser during the checkout process. The information provided by the purchaser at the time of placing the order is considered binding. In the event of errors in the recipient’s contact and address details, the vendor cannot be held responsible for any delivery issues that may arise. If an incorrect address results in the inability to make the delivery, and only after the package has been returned to the vendor’s address, the following options are available:<\/p> 1. The vendor may arrange for a second delivery, provided that the buyer agrees to cover the cost of a second shipment, which amounts to 18\u20ac.<\/p> 2. Alternatively, the vendor can refund the client the price of the order, excluding the expenses related to the initial shipping charges. We appreciate your understanding and cooperation in ensuring the accuracy of your delivery details. Your satisfaction is our top priority, and we aim to provide a seamless shopping experience for our valued customers. If you have any questions or concerns regarding our return policy or any other matters, please do not hesitate to reach out to our customer support team for assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Once an order has been confirmed, it is not possible to make any changes to it. If you wish to add additional items, you will need to place a new order. However, if your order has not yet been dispatched, there may be an option to cancel or modify it to your preference.<\/p> To request a cancellation or make changes to a confirmed order, please contact us via email at your earliest convenience at: info@moly.gr. We are committed to providing you with the best possible service and will do our utmost to accommodate your requests until your order has been shipped.<\/p> Your satisfaction is our top priority, and we appreciate your understanding. If you have any questions or concerns regarding our return and exchange policy or any other matter, please do not hesitate to reach out to our customer support team for assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t At Moly, the Mythic\u00a0Antidote, we strive to provide you with a seamless and efficient delivery experience. Here is how our delivery process works:<\/span><\/p> Order Processing Time:<\/strong> Upon successfully placing your order, our dedicated team works diligently to process it promptly. The standard order processing time typically ranges from 1 to 2 business days. During this period, we verify your order details, prepare your products, and ensure everything is in perfect condition for shipping.<\/p> Fast and Reliable Courier Services:<\/strong> To ensure timely and secure deliveries, we partner with reputable courier services rather than relying on regular mail. This allows us to offer you an optimal delivery experience.<\/p> Estimated Delivery Time:<\/strong> Our aim is to get your order into your hands as quickly as possible. The estimated delivery time usually ranges from 1 to 3 working days, depending on your location. For major cities, we often achieve delivery within just one business day, barring any exceptional circumstances such as holiday periods, natural disasters, or other force majeure events.<\/p> Shipping Costs:<\/strong> For detailed information on shipping costs, please refer to the relevant section on our website.<\/p> We are committed to ensuring your satisfaction, and our efficient delivery process is designed with your convenience in mind. If you have any questions or need further assistance regarding our delivery process, please do not hesitate to reach out to our customer support team. Your trust in Moly is greatly appreciated, and we look forward to serving you with excellence.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t The ideal way to prepare your drink is using the method of infusion. Into a large cup or mug place a tea bag which you have chosen based on its effect and\/or taste. Next, add plenty of water (from 90 \u00b0C and above) in order for the tea to release both its aromas and beneficial properties. Wait FOUR minutes. This is time enough for you to be able to enjoy a perfect MOLY each time. However, you can leave it for as long as you wish – there is no chance it will taste bitter. When it comes to reusing the same bag twice, it\u2019s exclusively up to you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t This is the ideal solution for the hot months of the year. Or you simply want to prepare it as a cold drink? There are TWO possible ways to prepare a cold Moly. Method 1 starts by using the same process as for the hot beverage. Continue, by cooling your drink down with ice cubes or by putting it in the refrigerator after the temperature has dropped. Method 2 is the cold brew method. Place the tea bag in a mug with water at room temperature. Place this in the fridge for 10-12 hours. One way to do this is to leave it in the fridge overnight just before bedtime so that you can enjoy it in the morning.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t These are the leftovers (or dregs) that the filter failed to hold. You can consume them without hesitation<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Yes, of course they are! Our products are 100% organic, since the herbs used in the production of the mixtures come exclusively from certified organic plants.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Our products are hand-produced with tender loving care in Almyros in the Thessaly region of Greece. From herb selection to product packaging, the tea-making procedure (always made by hand), takes place in a specifically designed and fitted workspace.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t The choice of this specific packaging was made in order to ensure that our product meets specified requirements (quality assurance). Exposure to direct sunlight causes the tea (herbs in dried form) to degrade in quality. Our packaging method prevents the mixtures from being destroyed and preserves their very high quality.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Ideally, the product should be stored in a cool, dry place with dim lighting. Herbs have no expiry date! However, some of their features, like their flavor and aroma, do fade with time. This is why we recommend their consumption before the date indicated on the package.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Through our collaborations we have participated in numerous interesting ideas and proposals that include MOLY. If you are interested in collaborating with us and including our products in your catalogs, please do not hesitate to contact us at: sales@moly.gr. Find out more on our website in the section marked \u201cwholesale\u201d<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\tShipping & Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Returns Policy <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Attn: Vilaras Christodoulos
Address: 140, Vas. Konstantinou St.
Postal Code: 37100 Almyros
Greece
Telephone: +30 24223 01941<\/p>
Please note that for domestic returns, the provider charges 5 euros instead of 18 euros. However, for international returns, the standard rate of 18 euros will apply.<\/p>About Moly Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t